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Privacy policy & cookies

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you send a message using a contact form, the contact details will be collected: name, email address and content of the message. This data will only be used for customer service purposes and not for marketing purposes.


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


The data we collect with analytic purposes are handled through Automattic (see privacy policy here).


While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings. 
  • Send you marketing messages, only if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

See Paypal Privacy Policy here.


Recogemos información sobre los visitantes que dejan comentarios en nuestra web. Estos datos incluyen la dirección IP, el user agent, referrer, y la URL (junto con otra información proporcionada directamente por el visitante que deja el comentario como sería el nombre, el usuario, el correo electrónico y el contenido del comentario).


Minors who use our website must be accompanied and authorized by their parents or legal guardians. At no time do we collect data concerning the age of the users, and therefore the web owner does not have a tool to effectively verify this information so he is not responsible.

Who we share your data with

Your data is shared with existing entities, always maintaining the stated purpose.

  • Mailchimp: for email marketing and newsletter. You can read their privacy policy here.
  • CDMON: for hosting services. You can read their privacy policy here.
  • Gmail: email services provider. You can read their privacy policy here.
  • Google Drive: cloud data storage and backups. You can read their privacy policy here.
  • Sociedad Estatal Correos y Telégrafos S.A.: public postal services. You can read their privacy policy here.
  • MRW: courier services. You can read their privacy policy here.
  • UPS: courier services. You can read their privacy policy here.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

All the communications, purchase orders and payments that take part during the transactions carried out through this web page will be archived and kept in our computerized registers, always observing the conditions of security and the laws and regulations in force. 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What automated decision making and/or profiling we do with user data

We use automated decisions using your data to calculate shipping costs and also for sweater amount discounts. In both instances we only use the data you enter at the checkout.


This website will at all times respect the Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Organic Law 3/2018, of 5 December, of Protection of Personal Data and Digital Rights Guarantee. Soc una troca agrees not to request at any time specially protected personal data, and to use personal data exclusively for the specified use in each place where they are requested.

If you have any doubt or question you can send us an email at laia@socunatroca.cat or socunatroca@gmail.com