Terms & conditions

The website www.socunatroca.cat belongs to Joan Xavier Pellisa Pujades, resident in c/ de la font number 6 in la Fatarella (Tarragona-Spain), the administrador of this website is Laia Sanchez Vidal. You can contact us sending an email at laia@socunatroca.cat.

The purpose if this website is to sell the different products we make by hand.

All the contents of this website belong to the owner, and are protected by copyright both nationally and internationally. It is expressly forbidden the reproduction and distribution of all or part of its contents by any means, for commercial or non-commercial purposes, without the express authorization of the owner.

This document, as well as the other documents mentioned here, regulate the conditions governing the use of this website and the purchase of products in the online shop section. In addition to reading these conditions, before accessing/browsing and/or using this website, the user must have read the privacy policy and cookies and the FAQs page. The fact of using this website and/or requesting the acquisition of products through it, confers the condition of user, and therefore you consent to be bound by these conditions and all that it has previously been stated. If you do not agree with this, you should not use this website.

The owner reserves the right to exclude anyone who does not comply with the terms and conditions, or any of the existing policies.

Users are also informed that the conditions of use of this website and the online shop can be modified at any time and without notice. The user is responsible for consulting each time they access it, as those that are in force at the time of purchase of products will be applicable.

If you have any questions regarding these conditions you can contact us by email.

This website is governed by the legislation in force in Spain, and therefore is not responsible for complying with the law in force in other countries.

USERS

The user assumes under their responsibility to make a correct use of this web page. This responsibility extends to:

  • Make use of this website only to make legally valid inquiries and purchases or acquisitions.
  • Do not make any false or fraudulent purchase. If such a purchase could reasonably be considered to have been made, it could be canceled and reported to the appropriate authorities.
  • Provide truthful and lawful contact details.

The user declares that they are of legal age and have the legal capacity to enter into contracts through this website.

The user will be able to formalize the contract of sale of the products offered on this website in any of the languages available in it.

PURCHASE PROCESS

To formalize the purchase process you can select different products and add them to the basket, then provide the requested data and finally make the payment process. The user will then receive an order confirmation email. If the user does not receive this email or the purchase process is interrupted by third parties, they must contact us by email to verify the status of the order.

If the payment has not been made, in no case will the contract be considered to have been formalized.

If the user wants to get an invoice for their purchase, they must contact us and we will send it in an email.

At the time of making the purchase, the user acknowledges being aware of the different conditions that the products in this store may have, which are described on the page corresponding to each product. By materializing the purchase act, the user accepts these conditions.

AVAILABILITY

All the products offered on this website are subject to their availability and/or that no circumstance or cause of force majeure affects their supply. If there is any difficulty in supplying the purchased products, we promise to contact the user, and if there is a need to refund the amount paid for the purchase.

PRICES

All prices shown on the web are final prices and include VAT (21%), but do not include shipping costs (which can be calculated at shopping cart). Prices may change at any time, but changes will not affect orders that have already received a confirmation.

The payment method is Paypal.

This website uses all means to guarantee the confidentiality and security of the payment data transmitted by the user. This site uses a secure payment system SSL (Secure Socket Layer).

We will not be responsible for the payment of customs taxes or the like in the case of sending orders out of the Spanish mainland.

DELIVERY OF PRODUCTS

The products will be sent in the time indicated in their description. In the case of products with different deadlines, they will be sent in the longer term.

No refund will be made on the amount paid once we start preparing the custom dyed skeins.

If we are unable to meet the deadline, we will contact the user and either agree a new deadline or return the amount paid.

In no case, except as provided by law, once a product has been shipped, the shipping amount will be refunded.

For more questions about shipping, see the FAQs section.

RIGHT OF WITHDRAWAL

In the event that the user has purchased products in stock, they have 14 days from the moment they receive the products to exercise their right of withdrawal. If you want to return the products you must first contact us via email and state your will clearly and unequivocally. We will send you the instructions to proceed with the shipment. Once we have received the products, which must be in their original state, and without being used, the amount will be returned. Shipping costs will be borne by the user, who must also be responsible for the shipping service being efficient (using services such as proof of delivery, for example). It must be borne in mind that from the moment the user receives the product, it belongs to him until the refund has not been made, so if in the process of sending it back the product is lost, the refund may not occur.

In the case that the user has purchased products prepared under request, there will be no refund under any circumstances.

In case the product is defective the user will have to contact us to proceed to a replacement. This replacement will have not cost for the user. Whether the user wants a replacement or a refund, this will only occur once we have received the product and valued its condition.

Please refer to the FAQs page for color bleeding. A slight loss of color, which is not noticeable on wool but that stains water or may leave a certain trace of color on your hands, is normal and acceptable within the textile industry standards. If the discoloration is noticeable on the yarn, and the stains on your hands are noticeable after a good wash with soap and water, please contact us to return or replace.

WARRANTY

The user, as a consumer, enjoys guarantees on the products that they can purchase through this website in the legal terms established for each type of product.

It will be understood that the products are in accordance with the contract that has been established as long as they correspond to the description with which they are offered. Handmade products have some non-homogeneous characteristics and, therefore, are accepted as normal.

RESPONSIBILITIES

Except as otherwise provided by law, we will not accept liability, economic or otherwise, in the following cases:

  • Inaccuracy that may result from the lack of resolution of the screen, poor color management of the user’s computer equipment, browser problems, or any other similar problem.
  • Malfunction of the transport company for causes such as strikes, road delays, or any other similar case that may result in delays, losses or thefts.
  • Technical failures that impede the proper functioning of the Internet service.
  • Misuse and / or wear and tear on the products.
  • Incorrect return of the product by the user, or return made prior to the communication by the user of the right of withdrawal.
  • Failure to meet or delay our obligations if due to force majeure. However, we promise to continue fulfilling as long as there is the slightest chance.
  • Content of the links to third parties that appear in this web.
COMMUNICATIONS

All communications related to any transaction made through this web page will be made by email (laia@socunatroca.cat). Communications made through other means, such as messages through social media, are not always localizable, and therefore will not be binding.

The user can send their complaints to the email provided, and we will try to resolve them as soon as possible.